(949) 590-3600 faluxurytransport@icloud.com
Our Location: 21-24 31st St, Astoria, NY 11105, USA ·

Terms and Conditions

Last Updated: August 12, 2026

These terms and conditions govern all reservations and services provided by FA LUXURY TRANSPORT CORPORATION (“FA Luxury Transport”, “we”, “us”, or “our”). By booking a reservation or utilizing our services, you agree to these terms.

1. Pricing, Billing, and Gratuity

  • Gratuity: Our pricing includes gratuity as part of the total fare. Chauffeurs are strictly prohibited from soliciting additional gratuities. If a customer chooses to offer an extra gratuity directly to the chauffeur or through FA Luxury Transport, it is accepted solely at the customer’s discretion and paid to the chauffeur in full.
  • Additional Charges: Tolls, parking fees, airport fees, regulatory fees, and operating surcharges will be itemized on the final billing statement when applicable.
  • Currency and Taxes: All rates are calculated and billed in U.S. Dollars (USD). Applicable taxes are charged as required by law.
  • Rate Changes: All published rates are subject to change without prior notice.
  • Holiday Surcharge: A 25% U.S. holiday surcharge applies to all trips occurring on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. This surcharge is calculated based on the base fare, added stops, and waiting time.

2. Flat-Rate Rides and Wait Times

FA Luxury Transport utilizes standardized routes with flat-rate pricing for travel to and from most major cities and airports.

  • Wait Time: Wait time is the length of time elapsed between the scheduled pickup and the moment a passenger enters the vehicle.
  • Grace Periods: We provide complimentary wait time grace periods of 120 minutes for international flights, 60 minutes for domestic flights, and 5 minutes for non-airport pickups.
  • Wait Time Fees: Once the grace period expires, a fee of $8.25 for every five (5) minutes of additional wait time is charged.
  • Stop Charges: Added stops on the route to the final drop-off location incur a Stop Charge, plus an $8.25 fee per five-minute increment for any wait time over the 5-minute grace period at the stop location.
  • Off-Route Stops: Passenger-requested stops that divert off the standardized route during a flat-rate trip are billed at the vehicle’s prevailing hourly rate.

3. Hourly Rides

Rides between locations without a flat rate are billed continuously for the time the vehicle and chauffeur are at your service.

  • Billing Increments: Hourly rides are billed at the chosen vehicle’s prevailing hourly rate in 30-minute increments.
  • Garage-to-Garage Billing: Final charges are based on the actual ride duration plus travel time from our garage to your pickup location, and the return from your drop-off point. The minimum garage-to-garage time billed is 90 minutes.
  • Exclusions: Hourly rates do not include tolls, parking, taxes, or other miscellaneous charges. If applicable, these are added to the final invoice upon ride completion.

4. Cancellations and No-Show Fees

Cancellation charges equal the full confirmed rate unless reservations are canceled within the following timelines:

  • Sedans and SUVs: Canceled more than four (4) hours prior to the scheduled pickup time.
  • VIP Sedans: Canceled more than six (6) hours prior to the scheduled pickup time.
  • Sprinters: Canceled more than forty-eight (48) hours prior to the scheduled pickup time.

No-Show Policy: A no-show fee equal to the base fare of the trip plus any applicable wait time fees is charged if passengers fail to arrive at the designated pickup location. To avoid a no-show fee, call (949) 590-3600 immediately if you cannot locate your vehicle or chauffeur.

Note: These cancellation terms represent our standard policy and may be modified based on market demand, desired reservation dates, and vehicle availability. Any mutually agreed-upon modifications confirmed in writing at the time of reservation supersede this standard policy.

5. Passenger Policies

  • Pets: Pets are allowed in our vehicles. They must remain leashed or safely secured in a carrying case and cannot travel in the front passenger area next to the chauffeur.
  • Child Safety Seats: FA Luxury Transport can provide child safety seats upon request, though it is highly recommended that passengers provide their own. We will securely store a passenger’s personal car seat at our office until their return trip. Parents and guardians are strictly responsible for the installation of child safety seats in accordance with state and federal laws. Chauffeurs are not permitted to install child safety seats.

6. Limitations of Liability

  • Lost Property: Neither FA Luxury Transport nor its affiliates shall be liable or assume responsibility for any lost, damaged, or misplaced personal property left in our vehicles.
  • Force Majeure: FA Luxury Transport and its affiliates are not liable for damages of any kind caused by delays or failure to perform services due to circumstances beyond our reasonable control. This includes severe weather, fire, earthquakes, floods, acts of God, extreme traffic conditions, road construction, strikes, government embargoes, civil disorder, acts of war or terrorism, acts of public authorities, or delays by air or ground passenger carriers.

7. Privacy Policy

By utilizing our services, you confirm that you have read our Privacy Policy (prestigelimoride.com/privacy-policy/) and you agree that the terms of such policy are reasonable and satisfactory to you.